Frequently Asked Questions

We know that ordering a Maatwerk Bruidsjurk Online is a big decision. Here are honest, clear answers to the questions we hear most often. If you don't find what you're looking voor, our team is always available via WhatsApp.

About Our Dresses

Are your dresses really Op bestelling gemaakt?

JA. Every single Jurk we create is made van scratch based on your personal Maten en design preferences. We do not sell off-the-rack or pre-made dresses. Your Jurk is crafted exclusively voor you.

Can I customize the design?

Absolutely. We welcome customization requests including Halslijn changes, Mouw modifications, Stof choices, Versiering preferences, Sleep length, en more. Share your ideas during the Consultatie en we will advise on what is possible.

How closely will my Jurk match the reference photo I send?

We aim voor high visual similarity to your reference design. However, as each Jurk is handcrafted using available premium materials, minor variations in Kant pattern, stone placement, or Stof texture may occur. We are transparent about this van the start — your Jurk will be beautiful en unique, not a factory copy.

What silhouettes do you offer?

We specialize in Zeemeermin / fit-and-flare, A-lijn, Baljurk / Prinses, en straight / column silhouettes. We also create Bedekt en long-sleeve Bruidsjurken. Browse our collections voor inspiration.

Maten & Fit

How do I take my Maten at home?

We provide a detailed Remote Measurement Guide met step-by-step instructions en illustrations. You will need a soft measuring tape en ideally a helper. It takes about 10–15 minutes.

What if my Maten change before the Jurk is ready?

Please inform us immediately if your Maten change significantly during Productie. Minor alterations after delivery are normal en expected — we recommend budgeting voor a local tailor visit voor final fitting adjustments.

Do you offer plus-size gowns?

JA. We create gowns voor Alle body types en sizes. Simply provide your Maten en we will craft a Jurk that fits en flatters your figure beautifully.

Ordering & Betaling

How do I place an order?

Start by contacting us via WhatsApp or through our product pages. We will guide you through design selection, Maten, en order confirmation before any Betaling is made.

Is a deposit Vereist?

JA. A deposit is Vereist to begin Productie. The remaining balance is due before your Jurk is shipped. Full Betaling Details are shared during the order confirmation process.

What Betaling methods do you Accepteren?

We Alles accepteren major credit en debit cards, as well as other Betaling methods available through our Veilig Shopify checkout.

Productie & Timeline

How long does it take to make my Jurk?

Standard Productietijd is 6–8 weeks van the date your order is confirmed en deposit is received. Rush orders may be available voor an additional fee — please Contact us before ordering if you have an urgent timeline.

Will I receive updates during Productie?

JA. We share progress photos en updates via WhatsApp throughout the Productie process so you can follow your Jurk's creation in real time.

What if my wedding date is less than 8 weeks away?

Please Contact us via WhatsApp before placing an order. Depending on our current workload, we may be able to accommodate a rush order. We will always be honest about what is possible.

Verzending & Delivery

Do you ship Wereldwijd?

JA. We ship to Alle countries Wereldwijd via tracked express courier services including DHL, FedEx, en UPS.

How long does Verzending take?

International delivery typically takes 3–7 business days after your Jurk is dispatched. You will receive a tracking number immediately upon shipment.

Who pays voor import duties en taxes?

Import duties, customs fees, en local taxes are the responsibility of the buyer. We recommend checking your country's import regulations before ordering.

Returns & After-Sales

Can I return my Jurk?

As each Jurk is custom-made to your Maten en specifications, we are unable to Accepteren returns voor change-of-mind. However, if there is a clear Productie defect or a significant mismatch van the confirmed design, we review each case individually. Our priority solutions are: alteration support, partial refund voor local tailor assistance, or a remake if necessary.

What if the Jurk doesn't fit perfectly upon arrival?

Minor fit adjustments are normal met any op bestelling garment. We recommend visiting a local tailor voor final fitting touches. We are happy to provide guidance on what alterations may be needed.

Communication & Support

How can I Contact you?

The fastest way to reach us is via WhatsApp. You can also reach us through the Contact form on our website. We aim to respond within 24 hours.

What languages do you support?

Our team communicates in English, Turkish, Arabic, German, French, en Dutch. We are here voor you in your language.

🌍 International Language Support: Our team provides Bruids consultations en customer support in English, Turkish (Türkçe), German (Deutsch), French (Français), Arabic (العربية), en Dutch (Nederlands). We are here voor you — in your language.