Frequently Asked Questions

We know that ordering a personalizado Vestido de novia en línea is a big decision. Here are honest, clear answers to the questions we hear most often. If you don't find what you're looking para, our team is always available via WhatsApp.

About Our Dresses

Are your dresses really hecho por encargo?

SÍ. Every single vestido we create is made desde scratch based on your personal medidas y design preferences. We do not sell off-the-rack or pre-made dresses. Your vestido is crafted exclusively para you.

Can I customize the design?

Absolutely. We welcome customization requests including escote changes, manga modifications, tejido choices, adorno preferences, cola length, y more. Share your ideas during the consulta y we will advise on what is possible.

How closely will my vestido match the reference photo I send?

We aim para high visual similarity to your reference design. However, as each vestido is handcrafted using available premium materials, minor variations en encaje pattern, stone placement, or tejido texture may occur. We are transparent about this desde the start — your vestido will be beautiful y unique, not a factory copy.

What silhouettes do you offer?

We specialize en Sirena / fit-and-flare, Línea A, vestido de gala / Princesa, y straight / column silhouettes. We also create modesto y long-sleeve vestidos de novia. Browse our collections para inspiration.

medidas & Fit

How do I take my medidas at home?

We provide a detailed Remote Measurement Guide con step-by-step instructions y illustrations. You will need a soft measuring tape y ideally a helper. It takes about 10–15 minutes.

What if my medidas change before the vestido is ready?

Please inform us immediately if your medidas change significantly during producción. Minor alterations after delivery are normal y expected — we recommend budgeting para a local tailor visit para final fitting adjustments.

Do you offer plus-size gowns?

SÍ. We create gowns para Todo body types y sizes. Simply provide your medidas y we will craft a vestido that fits y flatters your figure beautifully.

Ordering & pago

How do I place an order?

Start by contacting us via WhatsApp or through our product pages. We will guide you through design selection, medidas, y order confirmation before any pago is made.

Is a deposit obligatorio?

SÍ. A deposit is obligatorio to begin producción. The remaining balance is due before your vestido is shipped. Full pago detalles are shared during the order confirmation process.

What pago methods do you aceptar?

We aceptar todo major credit y debit cards, as well as other pago methods available through our seguro Shopify checkout.

producción & Timeline

How long does it take to make my vestido?

Standard tiempo de producción is 6–8 weeks desde the date your order is confirmed y deposit is received. Rush orders may be available para an additional fee — please contacto us before ordering if you have an urgent timeline.

Will I receive updates during producción?

SÍ. We share progress photos y updates via WhatsApp throughout the producción process so you can follow your vestido's creation en real time.

What if my wedding date is less than 8 weeks away?

Please contacto us via WhatsApp before placing an order. Depending on our current workload, we may be able to accommodate a rush order. We will always be honest about what is possible.

envío & Delivery

Do you ship mundial?

SÍ. We ship to Todo countries mundial via tracked express courier services including DHL, FedEx, y UPS.

How long does envío take?

International delivery typically takes 3–7 business days after your vestido is dispatched. You will receive a tracking number immediately upon shipment.

Who pays para import duties y taxes?

Import duties, customs fees, y local taxes are the responsibility of the buyer. We recommend checking your country's import regulations before ordering.

Returns & After-Sales

Can I return my vestido?

As each vestido is custom-made to your medidas y specifications, we are unable to aceptar returns para change-of-mind. However, if there is a clear producción defect or a significant mismatch desde the confirmed design, we review each case individually. Our priority solutions are: alteration support, partial refund para local tailor assistance, or a remake if necessary.

What if the vestido doesn't fit perfectly upon arrival?

Minor fit adjustments are normal con any por encargo garment. We recommend visiting a local tailor para final fitting touches. We are happy to provide guidance on what alterations may be needed.

Communication & Support

How can I contacto you?

The fastest way to reach us is via WhatsApp. You can also reach us through the contacto form on our website. We aim to respond within 24 hours.

What languages do you support?

Our team communicates en English, Turkish, Arabic, German, French, y Dutch. We are here para you en your language.

🌍 International Language Support: Our team provides Nupcial consultations y customer support en English, Turkish (Türkçe), German (Deutsch), French (Français), Arabic (العربية), y Dutch (Nederlands). We are here para you — en your language.